Senior Field Application Engineer


Responsibilities:

  • Responsible for managing all aspects of the technical engagement with customers like ISP, SMB, and so on in order to provide the best technical supports to customers. This position will need to support customer’s system & Test engineers directly and it’s very important to have good communication skills. The FAE should have the embedded Systems S/W or H/W engineering background with the knowledge of PON (GPON/EPON/XGSPON/10GEPON), xDSL, G.Fast, VoIP, WiFi, and network devices
  • Manage all aspects of the technical engagement with customers:
    • Build customer relationship with providing related technology trends of xDSL and PON.
    • Drive defining product requirements & spec. with customer’s requests.
    • Support customer engineers to proceed product evaluation and ISP Lab & Field testing.
    • Analyze tech issue & problem customer has in the field, check its technical resolution and working condition, and fix the same if required.
    • Collaborate with sales team, and PM for sharing customer’s feedback, issues, product quality and etc. in the field.
    • Troubleshoot on customer’s request, resolve other engineering issues can be solved in the field, conduct regular follow up on customer’s activities, and monitor for obtaining new sales opportunities.
  • Collaborate with sales and product marketing team to introduce & demo new product to customers
    • Support Company’s Affirmative Action initiatives, providing equal opportunity to employees and candidates.
    • Fulfill responsibilities under ISO 9001 and 14001; understand and fully support IS0 system.
  • Comply with Health and Safety requirements
    • Maintain a safe and clean work environment.
    • Understand and follow company rules and regulations.
    • Perform all other duties as assigned and required.

Requirements:

  • Bachelor’s degree in a related technical discipline from a four-year accredited college/university.
  • At least +8 years of directly related experience.
  • Equivalent combination of education & experience
  • Attended or participated in some form of continuing education within area of expertise or related technical area
  • Embedded Linux BSP and application with TCP/IP, UDP/IP Network diag. tool and etc.
  • Understanding of OMCI stack, TR-069, debugging tool dev., and etc.
  • Experience of PON product (ONT) test equipment and OLT interoperability for ONT.
  • Experience of xDSL product test equipment and DSLAM interoperability for xDSL CPE.
  • Language for English and Mandarin are required to support local customers and communicate with company internal team and suppliers

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