Senior System Engineer – Citrix & MDM


Responsibilities:

  • Be responsible as 2nd or 3rd level technical support on the current remote working and virtual desktop infrastructure platforms (Citrix, Huawei FusionCloud, VMWare Workspace) – handling any incident resolutions and complications from service requests
  • Support the project delivery tasks on remote working and virtual desktop infrastructure solutions and development
  • Liaise with Project team, Service Providers and/or vendor to manage project deliverables by prioritizing, tracking, and completing assigned tasks
  • Follow through the company’s PDLC (Product development life cycle) framework
  • Communicate with management on any outstanding incident/problem, identify and alert the management on any issues related to the platforms under the team’s support scope and recommend technical solutions
  • Handle escalation and monitoring project related activities
  • Work with the cross-functional teams to ensure Club’s compliance standards are followed

Requirements:

  • At least 4 years experience in technical administration and implementation in related technologies
  • Solid domain knowledge in one or more of the following: Citrix Virtual Apps and Desktop, MDM
  • Experience in Virtual Desktop Infrastructure (especially Huawei FusionCloud platform), VMWare Airwatch/Workspace is a plus
  • Administration and/or implementation experience (either as in-house or vendor team) in medium to large-scale enterprise across multiple geographical location and working with technical vendors and external service providers
  • Excellent interpersonal and communication skills with other team members and stakeholders

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