Responsibilities:
- Be responsible as 2nd or 3rd level technical support on the current remote working and virtual desktop infrastructure platforms (Citrix, Huawei FusionCloud, VMWare Workspace) – handling any incident resolutions and complications from service requests
- Support the project delivery tasks on remote working and virtual desktop infrastructure solutions and development
- Liaise with Project team, Service Providers and/or vendor to manage project deliverables by prioritizing, tracking, and completing assigned tasks
- Follow through the company’s PDLC (Product development life cycle) framework
- Communicate with management on any outstanding incident/problem, identify and alert the management on any issues related to the platforms under the team’s support scope and recommend technical solutions
- Handle escalation and monitoring project related activities
- Work with the cross-functional teams to ensure Club’s compliance standards are followed
Requirements:
- At least 4 years experience in technical administration and implementation in related technologies
- Solid domain knowledge in one or more of the following: Citrix Virtual Apps and Desktop, MDM
- Experience in Virtual Desktop Infrastructure (especially Huawei FusionCloud platform), VMWare Airwatch/Workspace is a plus
- Administration and/or implementation experience (either as in-house or vendor team) in medium to large-scale enterprise across multiple geographical location and working with technical vendors and external service providers
- Excellent interpersonal and communication skills with other team members and stakeholders
