Key Responsibilities

• Lead the planning and deployment of IT PaaS resource pools, oversee SaaS-layer application operations, and continuously refine operational frameworks to improve service delivery.
• Supervise the operation and maintenance of SaaS public applications, driving enhancements in infrastructure capabilities and streamlining operational processes.
• Direct office system planning and rollout, define daily operational guidelines, and establish frameworks for employee account management and VPN security policies.
• Administer Active Directory domain services and enterprise endpoint devices, manage system patching and vulnerability fixes, and implement rapid response measures for security incidents.
• Oversee NGCS and ITSR work order approvals, optimize workflows, and set comprehensive standards for ticketing systems.
• Advance AI-driven intelligent operations for public capacity management, refine workflows, and elevate overall efficiency in system management.

Requirements:

• Bachelor’s degree or above in Computer Science, Software Engineering, or related disciplines preferred.
• Professional certifications in IT service management, system operations, or information security (e.g., ITIL, PMP) are advantageous.
• Minimum of 5 years’ relevant experience, with at least 3 years in enterprise IT operations, maintenance, or technical support.
• Skilled in at least one programming language (Java/Python/Go) with proven ability to design and test automated O&M tools.
• Experienced in managing public capacity systems such as CMDB, DNS, SSL, and enterprise email platforms.
• Strong knowledge of security hardening for mainstream servers and operating systems (Linux, Unix, Windows); hands-on experience with virtualization and container technologies; capable of scripting automation using Shell and Python.
• Familiar with applying mainstream AI tools to enhance automation and intelligence in O&M processes.