‍Responsibilities

• Provide technical leadership across digital workplace platforms covering collaboration, communication, messaging, mobility, and endpoint technologies
• Manage workspace infrastructure projects and oversee delivery in line with governance standards
• Support and administer Microsoft 365, Azure AD, Exchange, Teams, SharePoint, Intune, Active Directory, SCCM, SCOM, and related platforms
• Monitor workspace environments proactively to identify risks, weaknesses, and improvement opportunities
• Drive innovation by enhancing technologies, support models, and business processes
• Ensure platform availability, stability, resilience, and business continuity
• Establish operational agreements and support models with technology operations teams
• Define and track KPIs to measure workspace service performance and effectiveness
• Maintain security controls and ensure adherence to configuration and security standards
• Assess impacts, troubleshoot issues, perform root cause analysis, and coordinate service recovery
• Provide Level‑3 support and participate in major incident management activities
• Produce detailed technical documentation, implementation records, and operational procedures
• Ensure workspace platforms comply with regulatory and security requirements across operating regions

Requirements

• Bachelor's degree or above in Computer Engineering, Information Technology, or related discipline
• 10+ years' hands‑on experience in digital workspace technologies
• Strong expertise across Microsoft 365, Azure AD, Exchange, Teams, Active Directory, SharePoint, SCCM, SCOM, Intune, and related platforms
• Proven experience implementing and managing enterprise workplace technologies
• Demonstrated ability to respond effectively to business and operational requirements
• Practical and agile approach to driving technology improvements and change initiatives
• Strong analytical, troubleshooting, and problem‑solving skills
• Experience managing major incidents and disaster recovery situations
• Excellent communication and presentation skills in English and Chinese, including Putonghua
• Collaborative mindset with strong teamwork and stakeholder engagement abilities
• Microsoft certifications such as MCSE or MCP are advantageous
• Experience within investment banking or regulated industries is preferred