Key Responsibilities

• Platform Administration: Manage and maintain core services including email, document sharing, messaging, and cloud storage.
• Directory Services: Administer accounts, groups, and policies to ensure secure and efficient user management.
• Email Support: Provide operational support for enterprise email systems, including mailbox management, troubleshooting, and migration tasks.
• User Assistance: Deliver technical help to staff, resolving platform-related issues promptly and effectively.
• System Monitoring: Perform routine checks, monitor system health, and ensure compliance with IT policies.
• Collaboration Tools: Support messaging and meeting integrations, configurations, and collaboration features.
• Documentation: Maintain accurate records of system configurations, procedures, and troubleshooting guides.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related discipline.
• 4+ years’ experience in administration and support of enterprise collaboration platforms.
• Strong knowledge of directory services, email systems, and collaboration tools.
• Troubleshooting expertise in resolving technical issues within enterprise environments.
• Excellent communication and problem-solving skills.
• Team collaboration with the ability to work independently and within a large infra & operations team.