Responsibilities :

• Assist in preparing team budgets and proposals.
• Deliver IT and business user support by ensuring system performance and recommending corrective or improvement measures.
• Perform deskside services including hardware/software planning, implementation, maintenance, patching, system monitoring, tuning, troubleshooting, and compliance reviews.
• Review end‑of‑support hardware/software and plan upgrades or replacements.
• Provide technical guidance and support to application development teams, operations staff, IT management, and other stakeholders.
• Drive process improvements across projects and business‑as‑usual workflows.
• Support staff development by ensuring team members acquire the right skills and expertise.
• Monitor service quality and ensure strict adherence to regulatory standards and requirements.
• Facilitate communication across teams and departments for project and operational support.
• Ensure compliance with all regulations, codes, and standards, performing duties with integrity.
• Follow established risk control procedures to identify, assess, report, mitigate, and monitor risks in daily operations.
• Carry out additional duties as assigned by the supervisor.

Requirements:

• University degree in Computer Science or a related discipline, or equivalent qualification.
• Minimum of 8 years’ experience in Microsoft Windows desktop platform management and administration.
• At least 3 years in a management role; experience in banking or financial institution IT projects preferred.
• Project management experience; PMP certification is an advantage.
• Experience in vendor management.
• Strong technical expertise in Windows environments, deskside hardware, and software.
• CISSP or CISA certification is a plus.
• Microsoft and ITIL certifications are advantageous.
• Knowledge of emerging technologies such as Cloud, AI, and IoT.
• Strong teamwork, communication skills, and risk awareness.
• Self‑motivated with strong problem‑solving abilities.
• Proficiency in spoken and written English and Chinese; fluency in Putonghua is preferred.