Tech
April 17, 2026

Ref.

041726-05
Technical Services Manager (Network Transformation)
Kwun Tong (APM)

Responsibilities :

  • Deliver IT network technical services to business units and IT teams, ensuring system stability and performance.
  • Operate and maintain network infrastructure to guarantee availability, security, and efficiency, including installation, configuration, administration, upgrades, patching, relocation, and troubleshooting of devices and systems.
  • Plan and execute network infrastructure projects and implement network security solutions, collaborating with stakeholders for smooth and timely delivery.
  • Respond to connectivity issues and provide direct support to end users.
  • Perform monitoring of security events and logs, along with related administrative tasks.
  • Create and maintain documentation and knowledge bases covering network infrastructure, diagrams, configurations, procedures, and inventory records.
  • Handle urgent business requests and deployment tasks promptly, including during non-office hours, using company-provided facilities such as phone and laptop.
  • Ensure compliance with all applicable regulations, codes, guidelines, and standards set by regulators and the Bank, performing duties with integrity.
  • Follow established risk control procedures to identify, assess, report, mitigate, and monitor risks in daily operations.
  • Carry out any additional tasks assigned by the supervisor.

Requirements:

  • University degree in Computer Science or a related discipline.
  • At least 8 years of experience in enterprise or carrier network support, ideally within the banking or finance sector.
  • Strong knowledge of IT infrastructure and operations services, including cloud platforms, networking, and cybersecurity.
  • Extensive expertise with firewalls such as CheckPoint, Palo Alto, Fortinet, and Hillstone, as well as F5 load balancers; certifications like
  • CheckPoint CCSA, Fortinet NSE4, or Palo Alto PCNSA are preferred.
  • Solid experience supporting cloud environments including AWS, GCP, Azure, and Alibaba Cloud; certifications such as AWS Solutions Architect
  • Associate, GCP Associate Cloud Engineer, or Azure Administrator Associate are advantageous.
  • Hands-on knowledge of Cisco, Huawei, and H3C routing and switching; certifications such as CCIE, CCNP, HCIE, or HCIP are preferred.
  • Experience with network monitoring and management tools such as ManageEngine, OpManager and SolarWinds NPM.Strong understanding of network protocols and technologies including TCP/IP, LAN/WAN, DHCP, DNS, SDN, and VPN.
  • Proven project management skills with experience leading IT infrastructure projects.
  • Excellent communication and interpersonal abilities.
  • Strong command of written and spoken English and Chinese.

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Technical Services Manager (Network Transformation)

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