Tech
April 17, 2026
Ref.
041726-03
Technical Services Manager (Platform Transformation)
Kwun Tong (APM)
Responsibilities :
- Define and implement the roadmap for infrastructure and platform transformation, covering virtualization, compute, storage, identity, collaboration, and end‑user platforms.
- Lead modernization efforts including platform standardization, consolidation, automation, and lifecycle management.
- Drive adoption of cloud and hybrid‑cloud solutions, ensuring governance, readiness, and seamless integration with on‑premises systems.
- Identify and remediate technical debt to enhance resilience, performance, and cost efficiency.
- Provide governance and technical direction for core server, virtualization, and storage platforms to ensure scalability, availability, and performance.
- Oversee enterprise virtualization platforms (VMware vSphere, Microsoft Hyper‑V, Sangfor) and manage capacity planning aligned with business growth.
- Ensure enterprise storage systems meet data protection, replication, and disaster recovery requirements.
- Act as the escalation point for complex platform issues, ensuring root cause analysis and long‑term corrective measures.
- Manage identity and collaboration platforms such as Active Directory, Exchange (on‑prem/hybrid), and Microsoft 365.
- Lead transformation initiatives for end‑user computing platforms, including VDI, remote access, and secure workforce enablement.
- Govern endpoint and mobility management platforms (MDM/MAM), ensuring compliance, security, and user experience.
- Deliver complex cross‑platform projects such as upgrades, migrations, refreshes, and technology rollouts.
- Ensure project execution aligns with enterprise architecture, security policies, and regulatory requirements.
- Enforce disciplined change, incident, and problem management practices across platforms.
- Collaborate with architecture, security, application, and operations teams for successful end‑to‑end delivery.
- Ensure compliance with internal policies, regulatory standards, and audit requirements.
- Partner with security teams to embed zero‑trust and security‑by‑design principles into platform architecture.
- Manage vendor contracts, relationships, and service performance for platform technologies.
- Provide clear reporting, risk assessments, and recommendations to senior management.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
- Minimum of 5 years’ experience in infrastructure, platform engineering, or technology transformation roles.
- Strong background in enterprise infrastructure platforms with hands‑on exposure to modernization and transformation projects.
- Proven ability to lead cross‑team initiatives and engage stakeholders at multiple levels.
- Industry certifications such as VMware, Microsoft, Cloud (Azure/AWS), ITIL, or PMP are highly desirable.
- Deep understanding of modern infrastructure architectures, hybrid cloud, and platform lifecycle management.
- Solid expertise in compute, storage, virtualization, identity, collaboration, VDI, and endpoint platforms.
- Experience operating platforms in regulated environments with strong security and compliance requirements.
- Ability to translate business needs into platform strategies and transformation roadmaps.
- Strong leadership, stakeholder management, documentation, and presentation skills for governance forums.
- Excellent analytical and troubleshooting skills for complex, cross‑platform issues.
Quick Apply:
Technical Services Manager (Platform Transformation)
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